Bill Coss

Yes but they did say I could turn the engine off mid time but apparently not remove the USB Still don't understand how a software update can corrupt what I assume is a hardware module. My biggest complaint is that in HERE's instructions nowhere does it mention the possible consequences of removing the stick early. It really ought to. Still fighting, may have to take legal advice. Jaguar dealer offered me a trade in deal for a similar car plus £6k! Honestly I don't know which planet theyre on.

OK I'm new to this club and finding navigating my way around the site tricky. I just want to make as many people as possible aware of my recent problems with HERE sat nav updates. Bought a 2013 XF 6 months ago and paid £170 to HERE for a European update ( just UK not available) Arrived in USB stick format. After 1 hour still displaying 0% so I removed the stick. Result corruption of sat nav module. So I've lost £170, my original sat nav and caused, wait for it, £1800:00 damage to the car just by removing the stick whilst updating. Needless to say neither Jaguar nor HERE are liable.