Apollya

I had similar issue on my 2017 F-Pace last week, dealer got me 80% from JLR. I called them and argued then demanded to speak to a manager and he came back and said they will pay 100%, the diagnostic was also covered in this. I quoted consumer rights act of 2015, sold faulty goods and told them they have 1 opportunity to repair or replace and must do so without cost to me, in a reasonable time-frame and with out causing un-necessary inconvenience. They offered a hire car if the dealer did not have a loan car. I should get my car back next tues with brand new turbo, engine and DPF fitted.

Agreed, totally diff experience dealing with issues and even CRC team compared to when I had and reported issues during warranty. I was relieved to say the least. Big Credit to Listers Jaguar of Solihull, they certainly fought my corner without me even needing to ask them or argue for it on top they even ordered the parts off their own back yesterday to reduce wait times before they knew my decision or outcome, new engine should arrive tomorrow and my car is in the shop having the parts stripped out ready for replacements.

Update for you, after dealership arguing and being offered 80% as goodwill. I have then spoken to Jaguar warranty CRC team myself and then after explaining issues, citing it as a known issue and precedence of others cases. I then quoted Consumer a rights act of 2015 for faulty goods and that they need to cover 100%, repair or replace in a reasonable time without causing me un-necessary inconvenience the customer service advisor still would budge so I demanded escalation to senior management and call back. The manager called and advised they are now covering 100% of repairs for new turbo, engine and DPF.

Just had my 17 plate F-Pace 2.0D AWD R-sport suffer catastrophic engine failure last week, 55k miles just over 5 years old, with no engine warning light or other symptoms prior and having just completed a 180 mile round trip 2days before. I had it towed straight to a main dealer who since diagnosed it as turbo unit failure, which then has turbine fans shattered damaging engine and destroyed the DPF in the process, which requires a replacement of all 3. Credit to the main dealer they reported the case straight to JLR and have been talking to them on my behalf. After a week without my car JLR “factory” (guessing crc) have taken details of my V5, previously owned X-Type and case history and have so far offered 80% as goodwill. I’ve pushed back requesting more under Consumer Rights Act of 2015, that it is “not of satisfactory quality”, and that is not within expected life of the parts. this law states that then the manufacturer is liable to replace or repair with no cost to myself within a reasonable time frame and must ensure I do not suffer in-necessary inconvenience as a result. I’ll update as I find out more. But it is clear that there are serious known defects and faults and that you can certainly get more than 40% OP has mentioned.