All,
No not got money back but got another reply.
Dear Darren,
We provide the navigation platform but contractually Jaguar provides all customer care for their navigation models.
We just checked the link provided and you're right, unfortunately there is no option to contact the dedicated support team.
Alternatively please contact your local Jaguar Retailer for further assistance or visit your local Jaguar website to find contact details to your local Customer Service Centre.
Best regards,
Thorsten
NNG - Naviextras Support
Looks like I will now have to Phone Jaguar customer care as they don't provide an email address.