Hi Peter. The saga of the timing belt continues. It transpired that it was the oil pump that failed and they offered 50% contribution. It took 4 weeks to provide the quote for a new engine for 12,600€. I eventually agreed and engine ordered. 10 days later an amended quote appeared for 15,200€!!!! A further contribution of 1,300€. The engine Jaguar in La Rochelle had ordered would not be available fo over a month. If I didn't agree to this and wanted to wait I would loose the courtesy car immediately. Knowing the problems of timescales I had already encountered I agreed but at the same time wrote to Jaguaur to tell them of my treatment and unhappiness at the saga of prices for a "new" engine. Incidentally the wording on the quote is exactly the same but with the amended price. As Jaguar UK will not give me a direct email address all correspondence goes through Jaguar Uk! The letter was forwarded over a week ago and I haven't even had an acknowledgement. I know Jaguar France have received the letter as I telephoned the UK to see if they had received my note and after 5 days they confirmed they had.
i really can't believe that a customer can be ignored in such a big way. Do you have any contacts within Jaguar that I can speak to please. Thanks Tim