SKP

Hi there, I'm a new proud owner of a Jan 2019 XF Portfolio. I've been banging my head against the wall with Jaguar customer service and my local dealer - useless! Took delivery of car this week. I paid extra for cd player - so I could rip cd's direct to the Media Library & the 10gb of onboard storage. Unfortunately - there is no option to rip cd's, no media library or onboard storage within my car. Every review, video, car handbook and info on Jag website says there are all of above with the XF model. I've been through settings a dozen times, I'm quite clued up on tech, so I know its not there. Yet my car has none - Jag can't even tell me if the car should have it in the UK! They said ask the dealer and dealer said ask Jaguar! So do any of you have this " Media library" & cd ripping options? Also what happened to the auto dipping wing mirrors in reverse? They are missing. I built the car via the Jag website and sent PDF to supplier. There were no actual options for onboard memory or the wing mirrors. Have I missed something here? Any info most welcome, as the salesman is a prat and Jaguar customer service useless.