Hi everyone, I need some advice regarding a worrying issue after a timing chain replacement. I own a Jaguar (2016, 2.0d) and had a slight vibration on cold starts and a very faint ticking noise, mostly noticeable when idling. No fault codes were present — I had the car checked at an independent garage and then again at an official Jaguar service centre. Both said there were no error codes and weren’t 100% sure what the noise was, but the official dealer suspected it might be timing chain-related. To be safe, I asked them to replace the timing chain. After the replacement, the car now makes a harsh, metallic rasping noise on startup that wasn’t there before. It’s loud and definitely worrying — two mechanics at the dealership have driven the car and confirmed the noise but can’t identify the exact cause yet. They’ve mentioned it might be oil-related or possibly engine damage caused by the previously loose timing chain. I’m trying to understand:  • Has anyone here had a similar issue after changing the timing chain?  • Could a previously stretched chain really cause hidden engine damage that only became apparent after fitting a new one?  • Or could this be a result of something done incorrectly during the replacement? Any advice or experience would be massively appreciated before I go any further with inspections or complaints. Thanks in advance!

hi Jim , got the Heritage Certificate ,all original car and colour exported to Calcutta India as new . Thank you for pointing me in the right direction  I also drive a 2004 low mileage XKR  convertible , a real beauty ....   

The onus is on them to carry out the work you are paying them for with an appropriate level of skill and professionalism. I would first ask to speak to the dealer principal / head of business, if you don't have any success, trading standards / consult a solicitor.

Hi Les, I think I would consult a suitable petrolhead solicitor as the comment by the garage is just plain dumb - no-one dips their Oil or checks the level of the work completed by their dealer ahead of driving away. Hatfield's are trying it on. In the past, I have had an Oil leak on my drive after the dealer returned my car without having replaced the washer / seal on the sump plug - their fault and fully rectified, including a full underbody clean-up where the Oil had been spraying the underside of the car on the drive from the dealer to home. N6 JMX

I put my Jag xe sport into Hatfields in Liverpool for an Oil and filter change. It cost me just shy of £200 . It sounded clunky when I left. But wasn't overly concerned because I had just left the "experts" or so I thought. They failed to put Oil in my engine, when the warning light came on for me to STOP and then I checked, I rang them and they said because I drove away without checking it first, the onus was on me. My beautiful car was wrecked. I'm heartbroken. So all you guys out there, don't let my car die in vain. Trust no-one and check your Oil before leaving the garage. Hence to say I would not recommend Hatfield in Liverpool to anyone as far as I'm concerned,they are a bunch of cowboys.