01Alan

Hi all, In short mushroom treatment from Jaguar. Just called Jaguar customer service centre and they were not knowledgeable, when asked what is involved in the recall: "They do some tests and tweak if necessary! might have to upgrade the software etc, or may be change some stuff" I asked what the resultant change would be in XF (2017 2l D), i.e would the economy and performance change, he said he did not know? I said presumably the boffins within Jaguar would have this information as they would have had to do extensive testing and would know what the results were and what the impact would be, he advised that he did not have that type of information. I asked could he find out, to which he answered no, I then asked if I could email the technical department, he said that they do not give this information out! Is it any wonder consumers loose faith in brands when those brands are less than transparent with their customers. I have bought Jaguars & Landrovers with my heart and not my mind (much to the ridicule of friends and colleagues), knowing the build quality is never as good as the Germans or Japanese. Next time I will ignore the heart, no more JLR for me.