Annoyed

[Guest]

Had the S-Type booked in for a major service and cambelt today, booked it two weeks ago with a courtesy car being supplied. Travelled there today (Jaguar Main dealer) about 15 miles away, only to be told they do not have a courtesy car for me, but they can drop me at home.

Explained I have a lot to fit in today and tomorrow but got a 'not a lot they can do'. Also they didn't tell me about the £15 insurance for the car , and the service was £40 more than it should have been, Wasted my time and diesel.

can anyone  recommend a garage for Hertfordshire, Bedfordshire area ?

 

[GrowlerParts]

Hi Gary,

I gave up on Main Dealers years ago and now always use E&E Services (Jaguar Specialist) 38 Tanners Drive, Blakelands, Milton Keynes MK14 5BW, Dave & Mark are Jaguar Trained Technicians and do a great job - with a free Jaguar loan car and reasonable rates too! - Give them a call on 01908 218875.

Regards

Kevan

 

[Guest]

Thanks will do, I have heard good things about them

[Guest]

Well car is in at the main dealer now, they did some apologising and grovelling , still no courtesy car but i said i would manage today. Lets hope their work is better than their customer service, fingers crossed

[Guest]

Got the car back, they did a good job and gave me a good discount as way of an apology , car a lot smoother and quieter now.

[BigM]

Hi Gary.

Pleased to hear you're happy with the outcome.

Can I ask? Was it cheaper to have a full service and cam belt change done together? As apposed to booking the car in twice?

I'm due a service in July and a 10 year cam belt in march. Just wondered if I should get the belt changed when the service is done.

[Guest]

No cheaper together, I did it for convenience and both were due, both were Jaguar  fixed price servicing, £375 for cambelt and £329 for major service. There was a bolt on a pulley which had to be drilled out and then replaced but as fixed price didn't cost extra. I must admit they have done a good job and car came back very clean and polished looking. Plus the bit knocked off for messing me around also helped

[BigM]

Thanks for the info. Think I'll just get the service done for now then.