instrument cluster always defaults to american date format

[mightychipster]

Hi,

I've a 2018 model Jaguar XF (x260) with incontrol touch (without CD) and for some strange reason my date format in the instrument cluster always displays the american format i.e. month/day/year or 12/31/23 to be exact. I've changed it every which way possible in the settings but always defaults back to the american format. Even flicking between US/UK language settings too doesn't make a difference (as it will default back next time you use the car).  I think the time seems to be around 2-3 mins slow as well (eventually).

I googled and I found a post from a couple of years ago suggesting that for someone with the exact same issue on his XE had it resolved by his dealership via a software update.

Through another Jaguar forum member with the latest PATHFINDER software we succesfully updated the whole informatainment system today which took about an hour to do but the issue still remains.

Does anyone know how to permanently fix this? Is there a specific software update or procedure? Or something else?

TIA

MC