Mickpadgett

On 5/29/2019 at 5:36 AM, Mickpadgett said:

Many thanks Francis. I will reach out to them this week and hopefully get something that will allow belfast jaguar to recognise and resolve this issue. 

Kind regards

On 5/28/2019 at 9:07 AM, FKisby said:

Hi, 

Sorry for the late reply; just back from a long overseas business trip so not had much chance to check messages. 

I would suggest speaking to either Charlotte or Phillip at Marshall Jaguar in Peterborough. I've dealt with them both for over a year now and they've been brilliant. I'm sure if you give them my name (Francis Kisby) and mention we've been discussing this, that they should at least be able to look up the notes and give you some more detail. 

If for any reason they can't give you enough info, let me know and I can contact them on your behalf to find out more. 

Hi all just wanted to share an update. 

Due to this response from FKisby and the further info provided as a result by the superb Marshall Jaguar (service manager Phil) my issue has now been resolved. 

From a simple email to Marshall Jaguar, they were able to match my symptoms and reg to a service bulletin JTB00483V6. 

This bulletin states the symptoms as a ticking noise transfer from the high pressure fuel pump via the earth strap to the cabin, due to a solid earth strap that has been used rather than a braided flexible strap. The fix is to replace the earth strap. 

I cant thank FKisby and Phil from Marshall Jaguar enough. Thank you

20 hours ago, FKisby said:

Hi, 

Sorry for the late reply; just back from a long overseas business trip so not had much chance to check messages. 

I would suggest speaking to either Charlotte or Phillip at Marshall Jaguar in Peterborough. I've dealt with them both for over a year now and they've been brilliant. I'm sure if you give them my name (Francis Kisby) and mention we've been discussing this, that they should at least be able to look up the notes and give you some more detail. 

If for any reason they can't give you enough info, let me know and I can contact them on your behalf to find out more. 

Many thanks Francis. I will reach out to them this week and hopefully get something that will allow belfast Jaguar to recognise and resolve this issue. 

Kind regards

On 11/13/2018 at 12:34 PM, FKisby said:

Hi All, 

First post here but felt compelled to do so after finding the forum through a search related to this problem, which until recently I also experienced. So I thought it might be worth mentioning what was identified and fixed in my case. 

I have a 2016 XF S 3.0 D, which began making exactly the same noise as that in the recording last month. I took a jaguar technician out for a test drive in it and typically the noise didn't occur once, despite having been there for 7 days in a row up until then! 

Credit to Jaguar however (Marshall's Peterborough in this case) as they didn't give up; I left the car with them for a couple of days so they could test and try and find it for themselves. When they did, despite being puzzled, they sent their own recording to Jaguar and received an immediate response that it was a known fault and a specific process of how to fix it. Whilst I don't know the exact detail, I am told it was an 'earth lead' and sure enough, a week after getting the car back the noise has gone and it's been fine ever since. 

Hope this possibly helps anyone in the future who encounters the same issue - seems Jaguar are very much in the know about it, even if all the actual dealerships aren't!

Hi. I’m having the same noise in my 2016 XFS, I’ve had it to the dealer 3 times here in Belfast and they always say they can’t find a problem. Is there any chance you have any further details that I can pass onto them regards the issue and the fix required or a name at Marshall’s that I can get in touch with. 

Regards

I found this video online which has the same noise as my car. Any help to understand what this noise is would be useful and wether or not it’s normalnor a fault  

Did anyone get to the bottom of the tapping/ticking noise.  I have whatbsounds like the same in my 2016 xfs.