David Hill

Dear All, I hope someone can help me please..................... I have a Sept 19 (20MY) XE with the 10 inch (no side button) In Control Pro \ Touch Pro system. I did a system reset due to it becoming slow and in some case stuck on even when leaving and locking the car, but now, my system is not connecting to the internet. When I turn on the Mobile Data in the Connectivity section in settings, all it gives me is: "Sim Not Supported" I have tried all the standard things such as: Removing the sim, cleaning the sim and re-inserting the sim The sim IS inserted correctly The Sim is a 3 network Data Only sim that has 22gb left and is valid until June 27 The sim works 100% as I have tried it in my tablet and it connects as 4g and works to stream video etc.. Before I did the system reset, it connected and worked fine and also connected at 4g Prior to the reset I also checked to make sure there were no software updates for either the car or the entertainment system and it was all up to date. In addition, I have lost the the live options such as being able to see the weather etc, even if I connect via my mobile phone using a hotspot, I've pulled out the module in the centre console and all connections are fine. I've also pulled the F24 (Telematics) fuse that someone advised me to that was supposed to invoke a re-boot? But still all the same problem. So, How is the IMC (Infotainment Master Controller)recovery done? Can I do it, or does it have to go to a Dealer or Indy specialist to be connected up to Jag? Is there a way of invoking it at home, or putting it back to a previous version and then doing the updates again? Everything else on the system is working, and it also connects to the internet via my home Wi-fi when I'm parked outside so I have got all my personal settings back on including my In Control account and personal profile etc. As a further update, I have now tried the following things to try and get my Sim Card to work: Ensured my battery is fully charged - No change Tried a Ubigi card supplied by Jag from my sisters E-Pace which is active and connecting in the E-Pace - No Change Disconnected my cars battery and left it for approx 3 hours - No Change When I reconnected my battery, whilst the car had forgotten the time and date, all of my other ICT settings and memory such as phone, radio stations, and my profile were all still there. My car does connect to my home Wi-Fi whilst I am sat on my drive, so I am able to get my system up and running, but obviously as soon as I leave home, I'm disconnected. Ironically, I also tried connecting my car wirelessly to a hot spot from my mobile, but the car didn't see it, hence why I connected to my home wi-fi. So, whatever I try, when I attempt to turn on Mobile Data in the Connectivity section of the General Settings menu, all I get is "SIM CARD NOT SUPPORTED" If I take the Sim out, it says "READING SIM" Any ideas on how I can get it working again please other than having to go to a dealer and pay for it to be plugged in? I have attached screen images of my current software and also the sim not supported message I get. Regards, Dave