I put my Jag xe sport into Hatfields in Liverpool for an oil and filter change. It cost me just shy of £200 . It sounded clunky when I left. But wasn't overly concerned because I had just left the "experts" or so I thought.

They failed to put oil in my engine, when the warning light came on for me to STOP and then I checked, I rang them and they said because I drove away without checking it first, the onus was on me.

My beautiful car was wrecked. I'm heartbroken.

So all you guys out there, don't let my car die in vain. Trust no-one and check your oil before leaving the garage.

Hence to say I would not recommend Hatfield in Liverpool to anyone as far as I'm concerned,they are a bunch of cowboys.

Hi Les, I think I would consult a suitable petrolhead solicitor as the comment by the garage is just plain dumb - no-one dips their oil or checks the level of the work completed by their dealer ahead of driving away. Hatfield's are trying it on.

In the past, I have had an oil leak on my drive after the dealer returned my car without having replaced the washer / seal on the sump plug - their fault and fully rectified, including a full underbody clean-up where the oil had been spraying the underside of the car on the drive from the dealer to home.

N6 JMX

The onus is on them to carry out the work you are paying them for with an appropriate level of skill and professionalism.

I would first ask to speak to the dealer principal / head of business, if you don't have any success, trading standards / consult a solicitor.

!Removed! hell, your fault? an insult if you ask me...yeh i would speak to dealer principal, if they won't even entertain the idea, legal action full on.

 

My heartfelt sympathy, having just cracked my sump traversing a ramped pedestrian crossing. Trashed the engine by not pulling over when the oil warning light lit up. Only 35k miles in 10 years. Anyone know of a trustworthy firm who would put in a replacement engine -  refurbished, salvaged or new.

On 8/3/2025 at 3:48 PM, loopy said:

I put my Jag xe sport into Hatfields in Liverpool for an oil and filter change. It cost me just shy of £200 . It sounded clunky when I left. But wasn't overly concerned because I had just left the "experts" or so I thought.

They failed to put oil in my engine, when the warning light came on for me to STOP and then I checked, I rang them and they said because I drove away without checking it first, the onus was on me.

My beautiful car was wrecked. I'm heartbroken.

So all you guys out there, don't let my car die in vain. Trust no-one and check your oil before leaving the garage.

Hence to say I would not recommend Hatfield in Liverpool to anyone as far as I'm concerned,they are a bunch of cowboys.

When you pay others to perform a service, no matter what that service is, you expect a certain level of professionalism. Leaving oil out of an engine after an oil/filter change is not just lack of professianalism but careless too as they no doubt had to park the car in the Service car park ready for collection. I'm sure the sound it made wouldn't have been nice (imagine a bag of spanners in a metal bin inside a tumble dryer!) so not only should the mechanic who did the job have noticed but all his colleagues too.

I'm no legal expert but would certainly think you have a very strong case for negligence on this and therefore the dealer should fit a reconditioned engine at their cost IMHO.

 

Also having paid for that professionalism, you should not need to check the oil before leaving - that's what you have just paid for!

Hi Alan, unfortunate damage to your sump, but becoming more prevalent as our roads network continues to deteriorate - and its only going to be getting worse.

For a suitable replacement engine, speak to the good folks at Auto Reserve or Eurojag, easily found by an online search, but if you have trouble finding them, come back here for more help.

N6 JMX