Views sought please.
I bought my 2011 XF two years ago, second hand from the original owner. It had full Jaguar service history and covered 46,600 miles. I have it serviced by my local idenpendent garage.
In August my instrument panel informed me I had a problem with my emergency parking brake, although the car drove well and behaved otherwise well. I placed it with my local garage, (with excellent reputation and services some very prestigious cars). They were unable to identify the fault and the car was taken to the local jaguar dealership.
It transpires the fault is due to the windscreen washer pump breaking, the water reservoir leaking into the wiring harness and making its way to a junction box where it shorts out and corrodes various pins requiring a new junction box, pump of course, and modification to the wiring harness.
Now the fault is a known one to jaguar and is subject to a jaguar technical bulletin JTB00377V3. This bulletin, I believe version 3, gives a step by step guide to dealers on how to fix the fault.
I wrote to jaguar, suggesting this was a design fault and asked for some compensation towards the £1500 bill. Cutting to the chase, they were not interested at all. They claimed that any manufacturing fault should have been apparent during the warranty period and that they consider the age and mileage of the car (58,800). Also they look at brand loyalty and they seek to have a consistent approach.
Now I have never experienced such a problem before however consider they are giving very poor service here. I agree with them that there is no manufacturing fault. It is a design issue. The fact they have needed to modify the wiring harness to prevent such a problem again shows this to be the case.
I don’t know what experience others jaguar owners have with regard to this, or other faults, so do not know whether I am being treated in accordance with their claimed consistent approach.
Certainly I don’t have the car serviced by a jaguar dealership so understand that as they are not making money directly from me their view appears to be ‘stuff you’ as you are not loyal.
Now I fully appreciate that a windscreen washer pump may break and I would expect to pay for the repair. I would not expect such breakage to cause hundreds of pounds of damage to other parts of the car though. I have spoken to people who work for jaguar now, and retired persons and also with people who work closely with jaguar (I live close to Coventry). They are most surprised that jaguar have taken no responsibility for this fault at all. I have also spoken to a retired, senior director with another car manufacturer who also think jaguar are awful in this matter.
So........... the question is what experience do other members have with regard to this problem in particular and other problems generally. I do know this fault was apparent in 2014, well within the time frame my car was serviced by jaguar.
