PaulFrank

Jaguar XE Rsport 20,000 miles 20 months old 

massive Oil leak caused by poor workmanship at a Jaguar dealer when it had balance shafts replaced 

Jaguar service plan for 2yr 21k and 4yr 42k service but wasn’t through emas and they refused to honour it 

Took to an independent for early service as had a smell of Oil and main dealers wouldn’t book it in due to Covid-19 

Independant JLR specialist confirmed it was a bad leak and said all brakes were badly corroded and worn and needed replaced 

Brake bleed nipples seized in callipers when had fluid changed due to corrosion on callipers but they did free them 

JLR Assistance were called and was told by Mohammed that is could not be driven and that he would arrange it to go straight into dealers 

car has been with them 4 weeks to rectify the Oil leak and it did get complicated as other dealer wanted photos at every stage to authorise and pay for the work 

dealer submitted warranty claim to JLR regarding brake discs pads and callipers and got a “not covered “ response and the lacquer peeling from wheels is caused by kerbing even though it’s peeling everywhere and no damage anywhere near the scuffs 

JLR customer service experience agent  Matt Arnold will only correspond via email 2 days after I email him and is point blank refusing to do anything 

I would appreciate some help and advice from you guys on how to resolve this without having to spend £1800 on front brakes £1600 on rears and £600 on the wheels as £3900 is a lot to shell out on a car of its age with the mileage 

Thanks for the reply Tom , I tried that and it will not work , will give me service history but that’s all 

Thanks , had anyone any ideas or tips to find out which extras are fitted on my new car ? 

Just bought 2018 XE R-Sport 18k hoping for some friendly chat and I will help when I can 

I have just bought a XE R-Sport and I was told it had some extras fitted like adaptive cruise etc and I have searched for days and days trying to find a build sheet please help , thanks in advance