Lancashire lad
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Posts posted by Lancashire lad
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Update,
Thought I try and update the SD card again before I phoned Jaguar.
Loaded the Jaguar installer software (without logging in) and the update Icon was showing I could click on it so I did.
Updates available was showing the 31.4.11782 so I clicked on it and it asked me what countries I would like to update (I just chose UK,Italy,Spain and Monaco and clicked to download. Only took a few mins then said all ok and can remove card. Thought I would try and log in and see if still available and it was and I could download again choosing other countries if I wanted. Going to test it now over a few days but hopefully I will not be driving into a river. 🙂
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All,
No not got money back but got another reply.
Dear Darren,
We provide the navigation platform but contractually Jaguar provides all customer care for their navigation models.
We just checked the link provided and you're right, unfortunately there is no option to contact the dedicated support team.
Alternatively please contact your local Jaguar Retailer for further assistance or visit your local Jaguar website to find contact details to your local Customer Service Centre.
Best regards,
Thorsten
NNG - Naviextras SupportLooks like I will now have to Phone Jaguar customer care as they don't provide an email address.
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All,
Got a reply from Naviextras who took my £97 but now say my device is not directly supported even though I have an email saying new maps available for my device.
thank you for your email. Your device is not directly supported by us. Please therefore approach the following link for further assistance.
Jaguar contact
Thank you for your understanding and cooperation.
Best regards,
Thomas
NNG - Naviextras Support
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22 hours ago, barryhi said:
I updated my 2015 car and all went well, no issues. No idea whats different that stops some completing the update
Hi,
Could you let me know what version your car screen shows when you go into the satnav settings, and would be helpful if you could let me know what files got copied onto the SD card as I'm thinking mine may have a not copied the correct ones over as the download was quite quick but it will not let me download the maps I paid for again.
Cheers
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All,
I have created a case with the support and will update if I get a response.
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Hi, if its any consolation I also wasted £97 on the update that doesn't update. Looking at my options I think I'm going to have claim a refund from the company who supply the updates but I'm not hopeful.
InControl Touch (non-pro) frustrations esp map update
in Jaguar XE Club
Posted
Thanks,
Version on car screen does now say 31.4.11782
I know it's not the best car satnav but at least I have updated maps now,
Have a good weekend
Darren