Hi all
Reading through all the post, I can clearly see that Jaguar have a problem with the intercooler. the problem I had with my 2011 Jaguar XJ (which I love) is that I had a new intercooler fir in May 2021 and in December 2021 it went POP again costing me £700 notes(local garage). I rang Jaguar customer care team who advised me that I need to book it into a jaguar dealership to approve the faulty part.
This would cost £190, which would be non refundable even if the dealership agreed it was faulty, so I contacted the CEO of Jaguar as I was really disappointed with the response, and one of his team contacted me and he would not swerve from the Jaguar stance of booking it in, even though I have the faulty part.
I have the part in the back of my car and being a design engineer it is clearly a design fault.
Its a real shame as I love the car, but with the customer care response and the reliability of this part going I would stay well clear of Jaguars in future - shame on you Jaguar.
this is the first car I have had an intercooler issue.
