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Window regulator -new one installed - still problem


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My drivers door window crashed down inside recently so i bought a new window regulator with motor which i asked a garage to fit for me. I bought it from Eurocar parts and was still expensive even with discount. 

They installed the part and afterwards it was going up very slowly in fact it stops several times when going up.I bought some window seal lubricant which made a bit of a difference.  Then it started making a grinding noise going down and I went back to the garage and they said we fitted the part you gave us ie hinting not their problem but i think it is. He said the window was tight gong up and down after the mechanic fitted it. 

I feel I have been fobbed off - why would be be tight? 



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