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Wrong part fitted to xj6 2005


Rob22
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I had a wrong part fitted by a garage I have used for years (I had a banging from my offside suspension) the garage recommended fitting a new the lower arm - it made no difference - the same banging was still there, I took the car back and they took it on a test drive and then bounced the front of the car -to test the air suspension strut.

The manager then told me it was the front suspension strut that was faulty - an argument took place - I suggested that he didn't properly diagnose the fault and that he should have checked the front air strut during his initial inspection -not after.

All I got from then was that hey followed Jaguar protocol during the repair.

I later sorted the strut with Jaguar Doncaster finding that the Strut was still under warranty.

Still £330 out of pocket with the poor garage performance, and now trying to recover the costs from the garage.

Its all left a bad taste in my mouth about the garage attitude towards a regular customer

Pity.

Rob

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