Isn't DVLA wonderful? I have been waiting for my replacement licence for over a year now and the Covid amnesty is due to run out soon so naturally I'm trying to make sense of the situation with DVLA. Who remembers a song called "There's a hole in my bucket"?
I phoned DVLA, and got a recorded message stating that queries could not be handled over the phone owing to the present situation and please make use of the Web chat on the DVLA website...
After typing in my details three times in total for different webchat bots I got a definitive reply. "Owing to the present situation, your enquiry cannot be dealt with via webchat. please use the email facility available at our website...
So, I found the place and dutifully filled in all my details... again... and was given a reference number.
You know where this is going, don't you?
I just received an email from DVLA:-
"Dear Mr Eckett,
Thank you for your enquiry received on 3/8/2021.
Your case reference number is 0471XXXX.
I appreciate you contacting us to check the progress of your application.
Unfortunately, for security reasons we are unable to confirm the information needed to respond to your enquiry via email.
For further assistance you may contact the relevant department on:
0300 790 5555
Monday to Friday 8:00am to 7:00pm
Saturday 8:00am to 2:00pm
We look forward to your call. "
Now, what was the phone number I called originally?
Oh yes...0300 790 5555...
There's a hole in my bucket dear Lisa, dead Lisa...