candle1966

Help ,getting the runaround from dealer

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bought my XKR on the 3rd, its back to the dealer on the 10th, :(   rear light warning, central locking trying to lock but not locking doors, inspection at Jag specialist revealed lower ball joint worn and suspension bush very worn n/s , o/s lower ball joint slight wear. Worried as it had new MOT, been dropped off to garage ( Mon 5th) but nothing much happening as they had 14 days waiting and were advised of work  wed 7th. I have the terrible feeling i'm being fobbed off, the specialist had a quick look at the central locking last week and the SLM was the most likely as the easy stuff worked (door sensors etc)

time line

3th march picked up car, that day reported central locking fault and rear light warning

5th march dropped off at jag specialist, confirming locking fault plus lower ball joints worn/very worn

6th march  picked up from jag specialist, informed dealer of further findings

10th march dropped car back to dealer

12th march car taken to garage by dealer

15th march  spoken to garage apparently very busy, cant find fault with central locking yet and no time to do ball joints or even inspect ball joints to confirm problem and order parts

does this sound at all believable? how did it get an MOT with no advisories? The garage should have been advised of faults on the 7th but so busy nothing tangible done at all, no parts ordered absolutely zip, they clearly are close to the dealer as no doubt was the mot centre

I've been told next Tuesday it is booked in properly but up till then its a fit it in when you can job, but i expect then to be told we have to order parts etc etc this could go on for weeks........

   This does not sound good to me at all, your thoughts anybody?

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umm just had a call, central locking sorted, rear warning light sorted, up on the ramps today to check lower ball joints, I feel sheepish :(

I would delete this post but cant find how

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Guest

Hi Dave and Welcome to the Club,

Think of it as if the car were your first new-born. These girls will keep you awake at night, soil your clothes, scream and grumble interminably then purr like a kitten. It's natural, get over it, we've all been there  -- and sadly will be again.

Cheers and Heres to No More Sleepless Nights,

Steve

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Its back, all the problems sorted, had my first day running around in it, buying cleaning kit and generally grinning wildly, love it!

  • Thanks 1

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Hi

Got there in the end, at least the dealer sorted it, some dealers can give you the runaround

glad its sorted

cheers

joe

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