Neville, I suppose being realistic you do live in Norfolk , which makes us Devon peeps seem advanced ( only joking) It sounds like your ISP is the problem ( who are you with) , you should be able to connect via broadband without any hitches . Your computer should be ok. I'm with Plusnet and find them fine. ATB, Trevor P.S, You could always try buying a different router as the ones the ISP's send out are rubbish, I have a Netgear, and it is excellent . http://www.pcworld.co.uk/gbuk/networking/networking/bt-wireless-routers/netgear-dgn2200-n300-wireless-adsl-modem-router-06930370-pdt.html Or Amazon http://www.amazon.co.uk/Netgear-Wireless-N-Router-Modem-connections/dp/B003FS40KU/ref=sr_1_1?ie=UTF8&qid=1401870977&sr=8-1&keywords=netgear+n300