I went into Halfords to pick up a socket set I orderd, I went to the front till and gave them my reference number, I was told to go to the parts desk at the rear of the store, 20 minutes I stood there, then a lad came out from the back and I said I have come after my socket set, showed him my number, after 5 minutes looking I was told it was on the front desk, back I go and said Tin Tin back there said its here, eeerrrrr sorry mate , yea it is, you better keep it mate.