jag2

jaguar customer experiance programme

Recommended Posts

i recived an email the other day asking me to take part in the jaguar customer experiance programme  its aimed at after sales customers wanting me to take part in a survey  next time the jag is in the dealers for a service . any one else get one charlie

Share this post


Link to post
Share on other sites

I didn't get one from the main dealer from who I bought my car.

 

When I bought it I didn't buy the service package on offer as I told them I would not be using them for car servicing and repairs.

 

I think I was crossed off their list, Charlie.

 

Peter. 

Share this post


Link to post
Share on other sites

peter when i got mine from the dealer i got a years warranty but i got my indy mate to service and MOT it. so they are prob just wanting me to get them to service it. no chance. and when i had an issuie with the back lights . dealer said it was cosmetic jaguar uk done nowpt to help me and i gave them zero out of ten  on feed back form. charlie

Share this post


Link to post
Share on other sites

richard i am very very surprised that they sent me that email. the abuse i gave them. i only wanted them to clean the light units at the back in the end bought a toilet anti mould spray and used an old tooth brush done it myself. but believe me that bmw shower are worse .charlie :wacko:

Share this post


Link to post
Share on other sites

If a Jaguar Customer Experience programme exists, can I suggest that they invite dealer Creamer Jaguar in Kensington on an intensive course...assuming of course the purpose of the course is a good customer experience...if the purpose is a dreadful customer experience, I suspect they have already been on the course and passed with flying colours.

 

Share this post


Link to post
Share on other sites

I got one through the post and filled it in online this morning. I ticked the box so Harwoods Crawley could view it. Then the sales man called to say they got a roasting for it. My customer experience so far is terrible.

Share this post


Link to post
Share on other sites

I did this last year the service for my car was to be £180 and they paid me £100 to take part as a mystery shopper, main dealer service for £80 suited me at the time

Share this post


Link to post
Share on other sites

harwoods crawley must be up for new year awards from jaguar customer relations team

Share this post


Link to post
Share on other sites

spoke to the sales man again yesterday he looked like he was about jump off the roof.

Share this post


Link to post
Share on other sites

However so far my wife's Range rover evoque has been faultless. (TOUCH WOOD) but this came from another dealer.

Share this post


Link to post
Share on other sites

Harwood are fobbing you off, Tony.  In the circles in which I move what they have said would be classified under "Downright lies".

 

Peter.

Share this post


Link to post
Share on other sites

i agree with peter both tony&trevor have both been fobbed off by jaguar. how is it then that phil  under the tittle probs at the factory on this site. is getting new trim fitted to his xf !!!!!!  and they cant do it for tony. yes folks buy a jag and if you get any problems with it forget it as you have just waved TATA to your money. charlie

Share this post


Link to post
Share on other sites

Well, still no phone call. Oh dear let heads roll tomorrow when I call them.

Share this post


Link to post
Share on other sites

I got an email instead saying he will call me tomorrow due to a family funeral at short notice.

Share this post


Link to post
Share on other sites

tony mind about phils xf when they call . hes getting his trim replaced by jaguar

Share this post


Link to post
Share on other sites

another  option why not complain to watch dog. jaguar wont like bad pr

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...