I have a 2011 xf s and seem to be having problems filling up with fuel. It's like the nozzle doesn't go in properly and it takes about 15 mins to put £20 in. Am I being stupid or do I have a problem? Thanks

Hi Graham,

It sounds like your misfuelling prevention device has tripped. There should be a yellow plastic reset lever in the battery compartment, instructions to use it are in the owner’s manual, but it’s really “insert, twist, remove”.

Cheers,

Jon

Thanks Jon. I will investigate.

I had the same problem - the pump kept stopping. A friend found the answer…….in the boot, under the floor there is a yellow plastic gadget that you insert in the filler tube and you can release a “stop mechanism”. This system operates when you have filled up with some sort of contaminated fuel.

Hope this helps.

Hi

Petrol and diesel pumps are different diameters. The flap is deployed automatically if you put a petrol pump into the diesel filler. As others have already said it is a simple fix using the yellow plastc tool stored on the battery.

When you look down the filler there should be nothing much to see. If you see a bright yellow piece of plastic with the symbol of a manual on it you need to reset it.

This video is on a Land Rover Disco but it is identical

 

 

I had this problem when I bought my car, unfortunately the little yellow tool had a tooth broken off and did not work, got a new one off of Ebay.

That's interesting - is the prevention device (in the filler pipe) as easy to see as it is on the Land Rover? I've had the same problem - fuel filler cutting off and taking ages to fill the last couple of times I've filled up but couldn't think why. In fact I got to £50 and gave up.

I knew about the yellow prevention thing and I have the tool in the boot. In fact I've stuck some Velcro to the tool and stuck it to the side of the battery in case I ever needed it, but as I've never put the wrong nozzle in I dismissed that as being the problem - and I couldn't see anything in the filler pipe. I didn't really look very deeply, only had a glance but I'm sure there was nothing showing, but I could be wrong. 

It's just occurred to me that I had the filler door hinge replaced a few weeks ago, so it might be that he did something that tripped the safety device when changing the hinge. Thinking about it, the first time I had the problem would have been the first time I've filled it up since the door hinge was replaced. 

Best thing to do is to push the tool down the filler and see if it makes a difference.

6 hours ago, Coolcity said:

That's interesting - is the prevention device (in the filler pipe) as easy to see as it is on the Land Rover? I've had the same problem - fuel filler cutting off and taking ages to fill the last couple of times I've filled up but couldn't think why. In fact I got to £50 and gave up.

I knew about the yellow prevention thing and I have the tool in the boot. In fact I've stuck some Velcro to the tool and stuck it to the side of the battery in case I ever needed it, but as I've never put the wrong nozzle in I dismissed that as being the problem - and I couldn't see anything in the filler pipe. I didn't really look very deeply, only had a glance but I'm sure there was nothing showing, but I could be wrong. 

It's just occurred to me that I had the filler door hinge replaced a few weeks ago, so it might be that he did something that tripped the safety device when changing the hinge. Thinking about it, the first time I had the problem would have been the first time I've filled it up since the door hinge was replaced. 

Hi

The photos are from my 2013 XF Sportbrake, so yes it is really easy to see. In  my case it was like that when I picked it up from the dealer at purchase. Whilst arranging to take it back for them to sort I found the way to sort it on the Internet.

Kind regards

John

Thanks John, haven't got the car with me so I'll check mine when I get back home in an hour or so.

Kudos, guys. The protection device had indeed tripped. I would probably never thought of that but for this thread. 

Can any one help please the dreaded flap that flips on in the fuel  won't disengage even using the resting tool

The forums have the answers to all the questions, I’m having this problem and now know what I need to do. 🙏

I have got the same problem on my XF diesel. I ordered the tool but seems not compatible with XF. Any suggestions please?

Hi

That looks like the passive mis-fuelling has NOT been triggered as that is bright yellow plastic. The passive device is to prevent fuel flow when a petrol hose HAS been inserted into the filler. I think you are looking at the actiive mis-fuelling device which is designed to prevent a petrol nozzle actually being inserted in the filler. The handbook suggests that you may be simply holding the pump incorrectly....

https://www.ownerinfo.jaguar.com/document/2H/2017/1390844/proc/G1862756/G1901405

Good luck

John